Does it start to tickle when you think about designing products and services for Proximus? Do you combine people coaching, strategic business skills, digital savviness, and a passion for user-centric design? Then you could become the driving force behind one of the 6 multidisciplinary design chapters within Proximus.
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Within our recent design chapter area, we work in a matrix structure where multidisciplinary design chapters, combined with expertise guilds and a few Centers of Excellence (CoE), ensure that Proximus works in a user-centric manner to the maximum extent possible.- Design chapters guarantee the quality and in-time delivery of the design deliveries within the different tribes. For this purpose, different types of designers (Business & Service, UX, UI, Conversation/copy/content, etc.) work together within the involved squads.
- Each designer role also participates in a guild with the aim of increasing specific expertise, facilitating standardization and tooling, and exploring new innovations and forward-thinking.
- This matrix structure is complemented by a few Centers of Excellence that fulfil specific roles (Design ops, design system, product experts, etc.).
Currently, we are looking for a new chapter owner for 'New ecosystems'.
As a Chapter owner, you are the functional reporting line of your team. In collaboration with the guilds, you ensure that your employees become better designers and that all design deliveries within your scope meet the quality standards of the design chapter area within Proximus. And that they are delivered within the agreed-upon timing. To achieve this, you coach the different designers on the content of their design work and ensure that the different design disciplines collaborate well, with quality and efficiency.
You understand the needs of the business very well and can bridge the gap between these business needs and the needs of your designers. You help your designers maximize their impact within their squad and coach them on content, approach, as well as their attitudinal and interactional skills. At the same time, you cultivate t-shaping because within your chapter, all designers can learn from each other. However, a pronounced growth in their specific design expertise is the responsibility of the specific guild lead with whom you have regular consultations.
To bring all of this together, you are also the lead of the chapter homecoming day. In this ceremony:
- You promote cross-pollination and consequently personal growth within your chapter.
- You stimulate improved qualitative delivery of the designs.
- You ensure a better understanding of the business objectives and interdependencies between the different initiatives on which the various designers are working.
- You ensure a proper allocation of design resources within the tribe:
- To the best of the possible extent and available resources, you determine your team as a chapter owner.
- Therefore, you decide in which squad we should work with experts and in which squads we should opt for generalists in design.
- If there is no fit between the designer and the squad, you can replace the designer through consultation.
- When there is insufficient capacity, you also indicate from which other squad support can come or assist the Product Owners (POs) in prioritizing.
To fulfil this role, you are not only a servant leader to your design team but also a solid partner of the tribe(s) you work for (tribe owner, PO Leads, and POs). Therefore, your presence in certain meetings or ceremonies of the tribe will be necessary.
As a chapter owner, you are also a member of the management team of the larger Design chapter area within Proximus. Together with your colleagues (other chapter owners, Guild & CoE leads) and your chapter area lead, you determine the vision and strategy of the entire chapter area design at Proximus and bring it to life. So that we can apply user experience design in every innovation project of our company and ensure a consistent and user-friendly experience for all end users. All of this while contributing to the company's objectives and taking into account technical feasibility.
As a member of this management team, you discuss the challenges related to governance within the broader organization of Proximus. You identify proof of concepts (POCs) to solve these problems, share the results of your initiatives, and assist your colleagues in case of issues. You also contribute within the chapter area to achieve our goals... Together, we will become the 'best design team in Belgium'.
Your Profile
Must:
- 5 to 7 years of experience in people management and/or coaching, preferably in an agile environment.
- Minimum 5 years of experience as a designer (Business & Service, UX UI, Conversation, Concept, Product, etc.) and therefore...
- Familiar with best practices in accessibility and usability, including a good understanding of common design principles.
- Possessing solid knowledge and experience with design thinking, the double diamond, and the various techniques associated with them.
- Experience with Service blueprinting, Personas, Prototyping, Customer Validation, Business Modelling, Value Proposition Canvas, UX copy, Lean and Agile methodologies.
- Strong leadership and stakeholder management skills, knowing how and when to make decisions or escalate for guidance.
- Strong conceptual thinking with strategic thinking and sensemaking.
- Strong digital and data analytical skills.
- Excellent visual and verbal communication skills. Emotionally intelligent, self-aware, and receptive to feedback.
- Open to change, willing to try out new concepts, approaches, and tools.
- Hands-on mentality.
- Role model for Proximus values and growth mindset.
- Excellent command of one of the official languages (Dutch, French), good knowledge of English, and at least basic knowledge of the other official language.
Preferred:
- Proven experience in concrete product or service launches, preferably using Agile/Scrum methodology.
- Experience in defining the information architecture of a digital channel.
- Experienced in conducting user research and defining target audiences and segmentation.
- Comfortable facilitating workshops to co-create solutions with stakeholders at all levels.
- Work experience with digital collaboration tools like Figjam, Miro, or Mural.
- Work experience with design tools (such as Figma, Sketch, and/or InVision) and/or data analysis platforms (such as Qualtrics, MicroStrategy, or Tableau).
- Good knowledge of all three languages is considered a plus.
Are you the next Chapter Owner we are looking for? If so, we would be happy to review your CV, motivation letter, and portfolio. Any recommendation is highly appreciated.
What do we offer you?
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.
Naturally we have a competitive salary package for you. Click here (or apply) to discover what else we offer.
