Want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities. A family-owned Belgian company with headquarters in Brussels, we are present in over 70 countries on 5 continents.
Will you take the challenge? Let’s light up the future together!
Currently, we are looking for a Field Application Engineer to be part of our global team working together towards our mission – to bring meaningful moments to people in connected public spaces. As our Field Application Engineer, you will support the Commercial Team and you will give technical support to Sales Teams & Customers with the aim of optimizing customer’s satisfaction before, during & after-sales.
What you will do :
Pre-sales
- Provides technical knowledge, expertise, advice and support to sales representatives, resellers and customers during the sales process to resolve requests regarding product/service technical issues.
- Provides technical input into bid proposals, tenders, projects and technical documents within the sales process and identifies additional sales opportunities with existing customers.
- Installs and demonstrates the organization's products at customer sites.
- Prepares application notes, engineering drawings, production specifications, and contract modifications to ensure that customers' technical requirements are met.
System Development & Support to the Group
- Sources and selects third-party products based on technical, price, delivery time and other purchasing arguments.
- Provides technical support to production plants and development centers in areas such as production, operations, maintenance, safety, testing, product quality, process improvement or product development.
- Translates customer specifications into ‘Custom product’ descriptions & drawings which can be used by the group development team and production plants for the design and manufacturing.
- Collaborates with Group-technical services and with Group-FAE-team in particular, in order to boost the smooth circulation of information.
Training
- Maintains up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services.
- Give training to sales team or customers.
Post-sales
- Provides post-sale technical support services to customers, including installation, use, troubleshooting, problem resolution and maintenance of products and services. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction. This by onsite-trainings, writing technical documents.
- Handles customer complaints by internal procedures, uses online platforms on local/group levels. Suggests improvements.
- Organize FAT (Field Acceptance Test) & SAT (Site Acceptance Test) including realization and validation of mock-ups.
At Schréder, entrepreneurship and a growth mindset are essential. It's not just about who you are but who you want to become with us.
Skills Requested
Master (electro mechanics or electrical engineering) with 0-5 years of relevant experience or Bachelor Degree with 3-5 years of relevant experience
For the particular role, we also expect the following :
- Knowledge of electronics, mechanics, materials and IT networking systems
- Good knowledge of electrical safety (BA4-BA5)
- Knowledge of classic IT tools : Excel - Word – Outlook
- Languages : local language(s) + English
- Team player / good communication skills / solution-oriented
Additional Information
At Schréder, every employee is valued for his or her skill set. We actively look for and choose employees based on their experience and the value they bring to the company.
What we have waiting for you
- A positive work environment : You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.
- Flexibility at work : For all functions that allow it, we encourage hybrid working, as working in person and remotely has benefits.
- Growth opportunities : You will be part of a global company that encourages your employees to learn and develop daily and pursue their career goals at Schréder. Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone and grow with us!
- Open communication : We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.
- Shared purpose : If you will be here with us, we share the same values.
- Deeper connections : We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration.
On top of that, in addition to a competitive and attractive compensation package, we offer a great number of extra-legal advantages such as flexible working hours, structural homeworking, a market competitive salary, performance bonus, company car, meal vouchers, eco vouchers, pension provision, medical & hospitalization insurance, net allowances and a laptop.
Commitment to Diversity & Inclusion
Respect is one of our Values. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.
At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us!
