Division : Operations
The division of operations is widely responsible for delivering cash or securities solutions and servicing to clients. The functions may concentrate on a specific aspect of the business ( transaction processing, asset servicing, collateral, funds, banking , reconciliation, investigations and jointly contribute to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy.
Roles and Responsibilities :
Business & Risk Management
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- Has a detailed expertise ‘end to end’ of the key areas of the team (for example, Placement)
- Manages and resolves situations outside standard processes (escalations or more complex investigations)
- Back-up point of contact for escalations across Placement tasks
- Expected to be flexible with changing business needs and accept to be moved quickly to cover critical business needs at short notice – task assignment/coaching, projects, investigations.
- Support TLs in the close monitoring of BEPS and providing early support to people - intervening early to minimise risk of missed orders.
- Is authority on quality of SOPs on Placement tasks and supports task POCs/coaches in keeping documentation up to date.
Continuous Improvement
- Regular sit-ins in the team (with special focus on Placement tasks) to identify process-related problem in the areas of risk or process efficiency. Feedback to the team member should be passed after each sit-in and shared with relevant TL.
- Support and lead major team projects – documenting progress and communicating effectively with stakeholders
- Giving coaching or preparing coaches to deliver high-quality training. Expected outcome is that coachees are adequately prepared to manage complex high-pressure Placement tasks.
- Ensure lean hygiene in the team by role modelling PDCA with fellow team members. May support TLs in coaching of newcomers on PSS methodology
Required Qualifications :
- You have strong drive and are able to inspire and engage people towards team objectives
- You have a critical mindset and are able to influence different stakeholders
- You have a clear sense of details while showing a creative / “out of the box” mindset
- You have the drive, ability to “make things happen”
- You have strong transversal coordination skills, reporting and communication skills
- You are well structured, organized and able to prioritize
- You can work independently
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