Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 17 entities across 9 countries that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
ARHS Digital is looking for a motivated Helpdesk Technician for one of its clients, a key player in the Belgian Telecom Industry.
Role & Responsibilities
- Handle incoming calls, questions and e-mails with questions from internal & external customers, around specific products for professional customers.
- Ensure the correct dispatching to the various technical departments.
- Inform the customer about the status of his request and the solution of his incident.
- Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions.
- Ensure a good follow-up of the interventions in the field.
- Report recurring problems.
- Provide support to colleagues to have a good impact on customer satisfaction.
Work environment
- A 24/7 work shift system is in place, as the service desk provides uninterrupted service support to the customers.
Your Profile
- Technical education in higher education or equivalent experience
- Self-sufficient, but also team spirited
- Passion for IT and eager to learn (IT infrastructure, basic IP knowledge,..)
- Good command of French & Dutch: written & spoken
- Knowledge of English would be considered an asset
Skills
- Proficiency in Office 365 applications.
- Able to provide customer-oriented communication on the phone, via email or E-ticket.
- Clear & efficient communication to provide a great customer experience.
- Able to provide support to large entities (corporations & governments).
- Ability to detect and/or assist in improving existing procedures and work instructions.
Additional Information
Don’t hesitate! Join our team
What you’ll get:
An informal hierarchy and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An attractive salary package:
With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.
A strong corporate culture:
You’ll join a dynamic team of smart and ambitious people. From the way we hire to the way we relate to our clients – our values form the foundation of the way we work.
Learning & development opportunities:
We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.
Exciting projects:
You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.
A rock-solid company:
With more than 200 customers, and 15% turnover growth in FY2022, you’ll join a business with a sustainable and growth-oriented plan.
But let’s talk about it face to face!
You have the qualities listed above? Please, send us your CV, which will be processed in full confidentiality.
You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow with us.
